Universally, nobody enjoys waiting, especially if your client is already annoyed about their work day or life issues. Suffice it to say that forcing customers to wait too long can be a business killer.
From a recent article in Forbes Magazine by Micah Soloman, expert in customer service, says:
Offload the transactional–in a way that suits your company’s customer service style.
Customers appreciate it when you streamline or automate transactional details, the things machines can do as well or better than humans.
Be intelligent about doing this, however: Certain types of transactional offloading (being forced to check in via kiosk in a five star hotel) may be completely off-brand for what you’re trying to accomplish.
And be gentle: Few customers like to be forced into a particular channel for service.
Make adding new members fast, easy and friendly using Club Systems’ X-Capture module. Our tablet integrated contract program will speed up the sign-up process for your customer, capture digital signatures, eliminate unnecessary paperwork and free your staff from excessive data processing…plus cut down on data entry errors.
Contact us today for a free demo.
Photo Credit: gettyimages.com